Product Details

RV Fridge Technical Service/ Repair (Norcold and Dometic)

Get Troubleshooting Help For Your Norcold/ Dometic Refrigerator over the phone or through Email!

Our technical support services are supplied by our RV refrigerator technician, Brian Currier. Brian is an avid, full-time RVer in the summer months and full-time sailor during the winter months. Before setting off on land and sea adventures he was an RV refrigerator technician responsible for training techs in the field as well as working with dealerships/ service centers around the country in the diagnosis of troublesome refrigerators. These were usually last resort calls to ensure all measures had been taken to fix the unit before replacement was necessary. Brian is a DIY (Do-It-Yourself) traveler, like most RVers and ocean cruisers. The lifestyle often times requires it and so he's dedicated his time to help travelers near and far get their Norcold and Dometic RV and marine refrigerators back up and running! Once purchased, Brian will reach out via phone to the number given at checkout. Email troubleshooting is also available to those with less than reliable service.

You do not need to be a certified electrician or mechanic in order to troubleshoot your refrigerator and we'll show you exactly how to do it in a safe and efficient way. For those RVers that don't feel comfortable diving into the troubleshooting process, we recommend going to a service center.

Our Guarantee!

We guarantee that we can help find the source of your issue or your money back. If we cannot locate the problem at hand, we will assist you in locating the nearest service center in your area, free of charge!

Our Policies and Procedures!

We give the safest possible information for you to follow, but if you are not comfortable in assisting with troubleshooting, please contact your local RV repair shop. We are not liable for any damage(s) or injury(s) that occur during, or are a direct result of technical support.

Warranty Work?

We do not perform warranty work for the Norcold brand. We are in no way affiliated with Norcold/ Thetford and we now prefer it stays that way. If you are under warranty, note that you must follow their steps and procedures for having the refrigerator diagnosed in person by someone in their system.

Reviews

36 Reviews

Brian the Norcold Guy
5

Posted by Jim Wolfe on 4th Jul 2016

Brian ha s been fantastic. Answered all my questions and then some. I went back to him numerous times to clarify my questions that had arisen even after the initial problem had been solved.
Thermomister
5

Posted by Unknown on 4th Jul 2016

Unit arrived faster than expected. Only wish the metal fin clip was included. Mine was rusted. Hopefully it won't effect the readings.276
back in the saddle again!
5

Posted by Tom C. on 29th Jan 2016

spent the 40.00 to e-mail Brian. I sent him a pic of the board and the conclusion was a needed the Norcold board kit 633292 w/ controls adapters. Money well spent! I labeled the leads coming from my old board and followed the instructions. Fired her up and have all temp settings and the freezer makes ice. What else could have be simpler? The RV place told me 95 bucks an hour to diagnose and fix and was envisioning a 500 bill. Highly recommend Brian as the go to guy. Happy motoring!
I got my chill back on!!!
5

Posted by Doc Popper on 17th Jul 2015

I had a Norcold N300.3 that didn't want to cool in LP mode. Rather than drop off my rig at the RV shop, I thought I'd give Norcold Tech Support a whirl. After a couple of e-mails, Brian was focused on the problem. Another e-mail laid out the remedy (clean the burner head) and, sure enough, we're back in the cold. A real time and money saver. I strongly recommend.
Refrigerator not Cooling
4

Posted by Brad on 25th Jun 2015

Brian was very responsive and had good sugesstions for improving our situation. Very pleased with his response both in knowledge and timing.