Product Details

RV Fridge Technical Service/ Repair (Norcold and Dometic)

Get Troubleshooting Help For Your Norcold/ Dometic Refrigerator over the phone or through Email!

Our technical support services are supplied by our RV refrigerator technician, Brian Currier. Brian is an avid, full-time RVer in the summer months and full-time sailor during the winter months. Before setting off on land and sea adventures he was an RV refrigerator technician responsible for training techs in the field as well as working with dealerships/ service centers around the country in the diagnosis of troublesome refrigerators. These were usually last resort calls to ensure all measures had been taken to fix the unit before replacement was necessary. Brian is a DIY (Do-It-Yourself) traveler, like most RVers and ocean cruisers. The lifestyle often times requires it and so he's dedicated his time to help travelers near and far get their Norcold and Dometic RV and marine refrigerators back up and running! Once purchased, Brian will reach out via phone to the number given at checkout. Email troubleshooting is also available to those with less than reliable service.

You do not need to be a certified electrician or mechanic in order to troubleshoot your refrigerator and we'll show you exactly how to do it in a safe and efficient way. For those RVers that don't feel comfortable diving into the troubleshooting process, we recommend going to a service center.

Our Guarantee!

We guarantee that we can help find the source of your issue or your money back. If we cannot locate the problem at hand, we will assist you in locating the nearest service center in your area, free of charge!

Our Policies and Procedures!

We give the safest possible information for you to follow, but if you are not comfortable in assisting with troubleshooting, please contact your local RV repair shop. We are not liable for any damage(s) or injury(s) that occur during, or are a direct result of technical support.

Warranty Work?

We do not perform warranty work for the Norcold brand. We are in no way affiliated with Norcold/ Thetford and we now prefer it stays that way. If you are under warranty, note that you must follow their steps and procedures for having the refrigerator diagnosed in person by someone in their system.

Reviews

36 Reviews

Refrigerator not cooling
5

Posted by Ken on 2nd May 2015

My Norcold just was not cooling enough. Brian was right on the money with his diagnosis. I highly recommend using their tech support.
Very helpful
5

Posted by Duane on 28th Dec 2014

Responded with in an hour after email sent on a Saturday. Did some meter readings and we had it diagnosed and part ordered by Sunday. Even though their TCs says "business hours"
THANK YOU
5

Posted by Unknown on 5th Nov 2014

Had an irregular voltage issue that turned out being caused by my converter. They ordered me one and now everything is working again! You guys are amazing, thanks for going above and beyond for me and my wife! I will recommend.
Best 40.00 I've Ever Spent
5

Posted by Mike Carnelli on 25th Sep 2014

I Was Fortunate Enough To Get Brian As My Technician Who Helped Me Re-Set My Fridge And Saved Me A Ton Of Money By Not Having To Bring It To The RV Superstore:)
Great!
5

Posted by Roger C. on 10th Sep 2014

I subscribed to Norcold Technical Service after experiencing problems with my RV refrigerator. I was contacted by return email by a tech there. After reviewing the symptoms I provided, he requested that I take several voltage and resistance measurements on my unit. When I provided him these values, he was able to diagnose the root cause of my problem as being dirty DC voltage provided by the on-board converter in my RV. After replacing the converter, he determined that my power board had also been damaged. By ordering replacing the board, my problems were resolved. Thanks!