Product Details

RV Fridge Technical Service/ Repair (Norcold and Dometic)

Get Troubleshooting Help For Your Norcold/ Dometic Refrigerator over the phone or through Email!

Our technical support services are supplied by our RV refrigerator technician, Brian Currier. Brian is an avid, full-time RVer in the summer months and full-time sailor during the winter months. Before setting off on land and sea adventures he was an RV refrigerator technician responsible for training techs in the field as well as working with dealerships/ service centers around the country in the diagnosis of troublesome refrigerators. These were usually last resort calls to ensure all measures had been taken to fix the unit before replacement was necessary. Brian is a DIY (Do-It-Yourself) traveler, like most RVers and ocean cruisers. The lifestyle often times requires it and so he's dedicated his time to help travelers near and far get their Norcold and Dometic RV and marine refrigerators back up and running! Once purchased, Brian will reach out via phone to the number given at checkout. Email troubleshooting is also available to those with less than reliable service.

You do not need to be a certified electrician or mechanic in order to troubleshoot your refrigerator and we'll show you exactly how to do it in a safe and efficient way. For those RVers that don't feel comfortable diving into the troubleshooting process, we recommend going to a service center.

Our Guarantee!

We guarantee that we can help find the source of your issue or your money back. If we cannot locate the problem at hand, we will assist you in locating the nearest service center in your area, free of charge!

Our Policies and Procedures!

We give the safest possible information for you to follow, but if you are not comfortable in assisting with troubleshooting, please contact your local RV repair shop. We are not liable for any damage(s) or injury(s) that occur during, or are a direct result of technical support.

Warranty Work?

We do not perform warranty work for the Norcold brand. We are in no way affiliated with Norcold/ Thetford and we now prefer it stays that way. If you are under warranty, note that you must follow their steps and procedures for having the refrigerator diagnosed in person by someone in their system.

Reviews

36 Reviews

Learn by Doing
5

Posted by Unknown on 21st Sep 2013

I guess I could have driven the motorhome to a repair facility and left it there for someone to look at, but I appreciated having a technician who was explaining what to do and answering my questions. The issue would have been fixed either way, but I feel I am better educated and understand my refrigerator so that I will be better able to handle issues in the future.
not that great
2

Posted by Gary on 12th Sep 2013

could not fix problem. Asked about replacment costs and did not even get a response.
Service and Parts
3

Posted by Gene on 7th Sep 2013

I was skeptical of solving my refrigerator problem through telephone support. After initiating the $40 service fee, I was contacted just a few hours later and was advised to replace both major electronics parts with a different revision kit. I was also advised to return the one original replacement part which had not solved the problem. The new kit was delivered in a timely fashion. Installation instructions were not exactly for my model but they were adequate to get the job done. The bottom line is that my refrigerator is now working.
Quick response time
5

Posted by Gabe in BC on 16th Aug 2013

Quick response time and really really helpful. Luckily I didn't need any parts to get it working again so needless to say I couldn't be more pleased with the service! I've been dry camping all summer and taking this into a service center would have been very difficult and expensive. Apprceiate your help.
cold food!
5

Posted by Eddy on 2nd Aug 2013

It turned out that my AC heater and Thermistor had failed. I had two intermittent problems that they were able to walk me through. Installation wasn't too bad. It's never a fun ordeal but tis the life of a liveaboard RVer! Thanks guys! I hope I don't have any more refrigerator problems but if I do I know where to go now.