I purchased a new trailer in the fall of 2014 from a dealer that was "inconvenient" for me to actually get to in terms of getting warranty work done.. One of my issues was a N821R that would simply fail to light (running on propane) at high elevations (5200ft) and perhaps cold.. But down in the valley where I live and where the dealer is, works perfect. Put up with it for two years and finally had ENOUGH when it failed SOLIDLY (or so I thought) during a week long trip to Nevada.. After I got home? Lit right up and stayed running again. I was so mad I didn't know what to do - so I grabbed the "figurative" shotgun and fired away.. I replaced EVERYTHING that had to do with controlling or igniting the propane, that included the gas valve and a new trailer propane regulator and the very nice "matched kit" ignitor and control board.. Total cost - just over $250. Which I consider QUIT REASONABLE. I am VERY HAPPY. I installed all the components with only little difficulty - the trailer service opening isn't quite optimal, lit the thing up and ran it solid for over two months. That included three trips over 5500 feet, and temps in the twenties Fahrenheit. Never once the dreaded "F" when I got up in the morning. I also ordered the online diagnosis, which we both admitted didn't add any actual value to my approach, and as my problem was sort of outside the "specified range" (4500 ft?) all I could do was live with it. Which was hard to hear as I have a friend with a similar trailer and the IDENTICAL refrigerator. We camp together a lot. Mine would fail. His would not. After we agreed he wasn't going to be of direct help, they very kindly refunded me the money in a prompt and no hassle sort of way that left me feeling very good and VERY willing to do business with them again. End result, I'm VERY happy - my refrigerator works perfectly and I feel like I got a good bargain all around.. If you have that dreaded "intermittent" symptom like I did, I highly recommend just taking the plunge and get your shotgun out..

Received part very quickly although I ordered ground shipping. Parts were packaged well and while the instructions were a bit long-winded, I got it taken care of in about 30 minutes. Very happy with my service with Norcold Guy! Will order again and recommend.

The parts were what they were advertised to be, they came quick, fit perfect and worked great.

whe install and work like you said thanks again

We called for help with our camper refrigerator which was not working and this kit was recommended. It was easy to install with clear instructions and fixed the problem. Very happy customer!