Shipping
In-stock orders placed before 3pm EST ship out the same day.
All expedited orders are shipped out via UPS; UPS will not deliver to a PO Box. If you need your order expedited, please provide a physical address. At checkout you will have the option of the following:
- Ground shipping, 2 - 7 business days ($7.50)
- 3rd day ground ($29.50)
- 2nd day air ($47.50)
- Next day air standard ($65)
- Next day air priority ($75)
We ship all products ground unless specified differently. Ground delivery takes 2 - 7 business days for in-stock items. In-stock orders ship out the same day when placed before 3pm EST!
Items with a lead time
Some parts are not stocked in our warehouse and ship directly from our distributor. These items are marked "7-10 day estimated lead time" on the product page. They usually ship within 7 to 10 days, and a flat
Return5 shipping charge applies to each of those items in place of the rates above.
Returns Policy:
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If, however, you have simply decided that you no longer need the part or have ordered the wrong part, there will be a 20% restocking fee. Things that cannot be returned simply because you no longer want it:
- cooling units
- whole refrigerators
*the reason for this is that cooling units and refrigerators cost hundreds to ship LTL.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You can also Email returns@rvfridgeguys.com and we will notify you shortly of the procedure for returning your product. Do not return a product before hearing from us! We will need you to provide you with an MRA number to put on the package for our reference so please do not ship anything back before hearing from us! Without the MRA number, we have nothing to reference when it arrives.
Special order items are non-returnable so please make sure that you have ordered the correct part.
Cancellation Policy:
All orders can be cancelled prior to shipment, however, you will need to speak with a representative to have it cancelled. That could either be over the phone or via Email correspondence. Our main priority here is to ship these orders out as soon as possible and often times there are more phone calls coming in than representatives available. Do not assume your order has been cancelled until you have heard back regarding your inquiry. If your order is a "special order", meaning it has a lead time, we need to verify the order is not in transit before we are able to cancel. All cancellations are subject to a 6% transaction fee. Above the "add to cart" on the product page, you'll be able to see the current availability of the part you are viewing. That is the estimated time it will take us to get it to you. If that time frame is not going to work with your schedule, please do not place the order. We charge credit cards at the time of purchase.