Product Details

RV Fridge Technical Service/ Repair (Norcold and Dometic)

Get Troubleshooting Help For Your Norcold/ Dometic Refrigerator over the phone or through Email!

Our technical support services are supplied by our RV refrigerator technician, Brian Currier. Brian is an avid, full-time RVer in the summer months and full-time sailor during the winter months. Before setting off on land and sea adventures he was an RV refrigerator technician responsible for training techs in the field as well as working with dealerships/ service centers around the country in the diagnosis of troublesome refrigerators. These were usually last resort calls to ensure all measures had been taken to fix the unit before replacement was necessary. Brian is a DIY (Do-It-Yourself) traveler, like most RVers and ocean cruisers. The lifestyle often times requires it and so he's dedicated his time to help travelers near and far get their Norcold and Dometic RV and marine refrigerators back up and running! Once purchased, Brian will reach out via phone to the number given at checkout. Email troubleshooting is also available to those with less than reliable service.

You do not need to be a certified electrician or mechanic in order to troubleshoot your refrigerator and we'll show you exactly how to do it in a safe and efficient way. For those RVers that don't feel comfortable diving into the troubleshooting process, we recommend going to a service center.

Our Guarantee!

We guarantee that we can help find the source of your issue or your money back. If we cannot locate the problem at hand, we will assist you in locating the nearest service center in your area, free of charge!

Our Policies and Procedures!

We give the safest possible information for you to follow, but if you are not comfortable in assisting with troubleshooting, please contact your local RV repair shop. We are not liable for any damage(s) or injury(s) that occur during, or are a direct result of technical support.

Warranty Work?

We do not perform warranty work for the Norcold brand. We are in no way affiliated with Norcold/ Thetford and we now prefer it stays that way. If you are under warranty, note that you must follow their steps and procedures for having the refrigerator diagnosed in person by someone in their system.

Reviews

36 Reviews

JUST GREAT
5

Posted by Bridges on 12th Apr 2017

I am so happy I went with this service! I'm a fulltimer and in a rural area. Brian helped me locate the problem in three short phone calls and I got the part next day aired to me, the it installed an hour after receiving it. So very thankful and will recommend this company to others.
Thanks Bri!
5

Posted by J Drake on 24th Jan 2017

Had a great experience with Brian. He bared with me over a week going through what seemed like everything! Eventually we discovered I had an issue with my inverter. He sold me one over the phone much cheaper than I could find online. So very happy everything is working great now. I HIGHLY recommend signing up with this young man. Very professional and thoroughh. I will recommend the service to anyone who may need it.
Customer Service: A1!!!
5

Posted by Derek on 15th Sep 2016

Brian fulfilled what his website and others have said about his service. I received the call within the quoted timeframe. Brian was very patient, thorough, and helpful. He gave me the steps to troubleshoot the problem and even waited with me for a while to eliminate certain possibilities. He then gave me a contact to call him back with what I found out. I spoke with him later that evening and gave him what I found out, at which point we were able to correctly diagnose and temporarily fix the issue while awaiting the installation of a fix. Brian even called me back the next day to see if everything was still working with the temporary fix and what steps to take next to make the fix permanent. In telling what permanent steps to take to fix the problem, he offered my a product through his company, but did not go out of his way to pressure me to buy through him. He even offered me, with a couple of follow up emails, alternative options from other places to buy the fix. I have to say that I was pleasantly surprised at the care, thoroughness, and follow-up that Brian gave throughout the experience. I've already recommended him to several RV friends.
Thanks Brian!
5

Posted by Raymond on 17th Jul 2016

Brian was great. Diagnosed the refrigerator in one short conversation. We made adjustments and have replaced our defective 110 Heater and Thermister. Couldn't be happier with the service. Saved me several hundred. Will use again if I need to.
Best $40 I've spent on this fridge
5

Posted by B Douglas on 14th Jul 2016

Best $40 spent on this fridge... Found resolution to my problem in a couple of hours. Got the part on order, shipping ground, arrive the next day. Couldn't be happier!